Shipping policy

Shipping Policy

Thank you for shopping with Hearth&Home. Below you will find everything you need to know about how we ship your order.

FREE SHIPPING
We offer free standard shipping on all orders to the countries available at checkout. You will never be charged extra for shipping.

SHIPPING DESTINATIONS
We currently ship to the countries shown at checkout. If your country is not listed there, we are unable to deliver to your address at this time.

ORDER PROCESSING
Orders are processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or public holidays are processed on the next business day. You will receive a confirmation email as soon as your order is placed.

DELIVERY TIME
Your order will be delivered within up to 14 business days after it ships. Depending on the product and your location, it may be sent from one of our partner warehouses in the United States or from our international warehouses, so delivery times can vary. Orders shipped from a warehouse in the United States often arrive faster.

Please note that these are estimates, not guarantees. Delivery may take longer during peak seasons, public holidays, or because of customs checks and carrier delays that are outside our control.

ORDER TRACKING
As soon as your order ships, we will send you an email with a tracking number. You can follow your package at any time on our Track Your Order page. Tracking information can take a few days to update after the package is handed to the carrier.

MULTIPLE ITEMS
If you order more than one item, they may be shipped from different warehouses and arrive in separate packages and on different dates. You will not be charged any extra shipping for this.

CUSTOMS, DUTIES AND TAXES
If your package is subject to import duties, taxes or customs fees under the laws of your country, these charges are determined by your local customs office and are the responsibility of the customer. We have no control over these charges and cannot predict their amount.

SHIPPING ADDRESS
Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders delivered to an incorrect address that was provided by the customer. If you notice a mistake, contact us as soon as possible at hearthhomestoree@gmail.com, and we will do our best to fix it before the order ships.

LOST, DELAYED OR DAMAGED PACKAGES
If your package has not arrived after 20 business days from the shipping date, or if it arrives damaged, please contact us at hearthhomestoree@gmail.com with your order number (and photos, if the item is damaged). We will review your case and work with you on a solution.

CONTACT US
If you have any questions about shipping, write to us at hearthhomestoree@gmail.com. We are available Monday to Friday, 9am to 5pm EST, and we usually reply within 24 hours on business days.